Privacy Policy

Last updated: 25 June 2026

1. Who is responsible for your information

2. Information we collect

Depending on how you interact with us, we may collect:

• Identifying information — your name, ID number, email address, phone or WhatsApp number, and physical address.
• Financial and credit information — details of your credit agreements, arrears, accounts, credit bureau data, summonses, notices, and related documents you share with us so we can assess and assist your matter.
• Documents you provide — such as a signed Power of Attorney, account schedules, and correspondence.
• Technical information — such as your IP address, browser type, and pages visited, collected automatically when you use our website.

3. How we collect your information

We collect information directly from you when you complete a form on our website, message us on WhatsApp, request a credit report, sign a Power of Attorney, or otherwise communicate with us. We also collect technical information automatically through cookies and analytics tools, and we may obtain credit information from registered South African credit bureaus where you have requested a credit report or assessment.

4. Why we process your information

We process your personal information to assess your credit and legal position and provide the services you request; to communicate with you about your matter; to instruct our independent affiliate attorneys where litigation is required; to obtain and provide credit reports where requested; to process payments for our services; to comply with our legal and regulatory obligations; and to improve our website and services.

5. Legal basis for processing

We process your information on the basis of your consent, the performance of our agreement with you, our legitimate interests in operating and improving our services, and compliance with the law, as permitted by POPIA.

6. Who we share your information with

We do not sell your personal information. We may share it with:

• our independent affiliate attorneys, where your matter requires litigation;
• registered credit bureaus, where you have requested a credit report or assessment;
• trusted service providers who help us operate — such as our website host, payment processor, and analytics providers — under appropriate confidentiality safeguards; and
• regulators, courts, or authorities where we are required to do so by law.

7. Storage and security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. While no system is completely secure, we work to safeguard the information you entrust to us.

8. How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with our legal obligations, after which it is securely deleted or anonymised.

9. Your rights under POPIA

You have the right to request access to the personal information we hold about you; to request that we correct or delete it; to object to its processing in certain circumstances; to withdraw your consent where processing is based on consent; and to lodge a complaint with the Information Regulator. To exercise any of these rights, contact our Information Officer at [email protected].

10. Cookies and analytics

Our website uses cookies and analytics tools (including Google Analytics and Google Tag Manager) to understand how visitors use the site and to improve your experience. You can set your browser to refuse cookies, though some features of the site may not function properly as a result.

11. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you may lodge a complaint with the Information Regulator (South Africa). Details are available at inforegulator.org.za.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date reflecting when it was last revised.

If you have any questions about this policy or how we handle your information, please contact us at [email protected].